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Delivery and Returns

DELIVERY AND RETURNS

FLAT RATE Shipping:

ChengWoh.com offers only RM8 for Peninsular Malaysia and RM20 for East Malaysia for any amount of purchase.

FREE Shipping:

Unlike many other web sites that have special rules and lots of fine print, ChengWoh.com offers free shipping on all domestic orders placed on our website, with orders above RM100 for Peninsular. We are sorry there will be no free shipping for Sabah and Sarawak.

Just because shipping is free doesn't mean it should take a long time. ChengWoh.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 3-4 business days.

CHARGE Shipping:

Location

Orders

Shipping Charges

Peninsular Malaysia

RM1-RM99.9

RM8

Peninsular Malaysia

RM100 and above

Free

Sabah & Sarawak

Any Amount

RM20

Example 1;

1 x Honeysuckle Flower Tea RM8 
2 x Bah Kut Teh RM5.50 

Total Orders
RM19

Delivery charges:
RM8

Total Amount
RM27

Example 2;

5 x Lavender Rose Tea RM8
4 x Ling Zhi Immunity Soup RM10

Total Orders
RM80

Delivery charges
RM8

Total Amount
RM88

Example 3;

10 x Osmanthus Flower Tea RM8
2 x Ling Zhi Immunity Soup RM10Total Orders

Total Orders
RM100 

Delivery Charges
FREE

Total Amount
RM100

Returns:

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience, so if for whatever reason you're not happy with your purchase, just contact us at return@chengwoh.com

(Self Service) Return Instructions

With Cheng Woh’s 7 days return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

  • You can return your purchase for up to 7 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is bared by customer.
  • Once your return is received and inspected by the fulfilment centres (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your account within 7 business days.
  • Only the cost of product will be refunded. 

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